Continuous Discovery Habits: Chapter 5 Quiz Practice Questions - Continuous Interviewing

Question 1

What is the minimum recommended frequency for customer touchpoints in continuous discovery?

Accepted Answer

B) Weekly

Answer

A) Monthly

Answer

C) Quarterly

Answer

D) Daily

Question 2

Which of the following is NOT one of the six prerequisite mindsets for continuous discovery?

Accepted Answer

C) Siloed

Answer

A) Outcome-oriented

Answer

B) Customer-centric

Answer

D) Experimental

Question 3

What does an Opportunity Solution Tree (OST) help product trios visualize?

Accepted Answer

B) The opportunity space and potential solutions

Answer

A) Only the desired business outcome

Answer

C) Only the technical architecture

Answer

D) Competitor analysis

Question 4

According to Teresa Torres, what is the primary purpose of continuous interviewing?

Accepted Answer

B) To infuse daily product decisions with customer input

Answer

A) To validate already-decided solutions

Answer

C) To gather large amounts of data for annual reports

Answer

D) To replace usability testing

Question 5

Which of the following best describes the 'opportunity space' in the context of continuous discovery?

Accepted Answer

B) Customer needs, pain points, and desires that could drive the desired outcome

Answer

A) The list of features to be built

Answer

C) The technical constraints of the product

Answer

D) The company's revenue targets

Question 6

What is the main benefit of shifting from 'whether or not' decisions to 'compare and contrast' decisions?

Accepted Answer

B) It helps avoid confirmation bias and consider multiple options

Answer

A) It speeds up the development process

Answer

C) It reduces the need for customer interviews

Answer

D) It eliminates the need for stakeholder approval

Question 7

In the Wells Fargo case study mentioned in the chapter, what went wrong with their outcome-focused approach?

Accepted Answer

B) They prioritized business outcomes at the cost of customer needs

Answer

A) They didn't set any business outcomes

Answer

C) They conducted too much customer research

Answer

D) They changed their outcomes too frequently

Question 8

What does the 'continuous' in continuous discovery refer to?

Accepted Answer

B) Infusing discovery activities throughout the development process

Answer

A) Having discovery phases at the start of each quarter

Answer

C) Running discovery only for major product launches

Answer

D) Conducting annual customer surveys

Question 9

Which of the following is a key benefit of visualizing discovery work on an Opportunity Solution Tree?

Accepted Answer

B) It helps maintain shared understanding across the product trio

Answer

A) It eliminates the need for customer interviews

Answer

C) It guarantees product success

Answer

D) It reduces the number of solutions that need to be considered

Question 10

What is the recommended approach when a tested solution fails to work as expected?

Accepted Answer

B) Revise your understanding of the opportunity space before exploring new solutions

Answer

A) Immediately move on to the next solution

Answer

C) Blame the customers for not understanding the solution

Answer

D) Double down on the failed solution with more resources